Terms & Conditions

For in-store pet grooming services provided by Little Paws in Dubai, UAE

Please read these Terms & Conditions carefully before accepting or signing. By booking an appointment, making payment, or signing/accepting these terms, you agree to be bound by them.

1. Acceptance, Age & Authority

• You confirm that you are at least 18 years old and are either the legal owner of the pet or are authorised by the owner to make decisions and give consent on the owner’s behalf. You authorise Little Paws to provide the agreed grooming services to the pet.
• Bookings are subject to availability and confirmation by Little Paws. You must provide accurate owner contact details and accurate information about the pet when booking and before grooming begins.

2. Owner Responsibilities & Mandatory Disclosure

• You must provide complete and accurate information about your pet and disclose anything affecting safe grooming, including:
  
  • medical conditions, illness, allergies, skin sensitivities, injuries, recent surgery, pregnancy, medication, seizures, heart/breathing conditions or mobility problems;
  • biting/attempted biting, aggression, severe anxiety, reactivity or handling sensitivities;
  • vaccination status and any material health or behaviour changes since your last update.
• Little Paws may rely on the information you provide when deciding whether and how to groom your pet.

3. Pet Health, Vaccinations & Right to Refuse or Stop Service

• Pets should be up to date on applicable core vaccinations; Little Paws may request records.
• Little Paws may decline, postpone, modify, pause or stop grooming if a pet appears unwell, contagious, distressed or presents a health/safety risk.
• Pet welfare and safety take priority. Charges may apply for work already performed and time reasonably spent.

4. Aggressive, Anxious or Difficult Pets

• Known bite history, aggression, severe anxiety, reactivity or difficult behaviour must be disclosed.
• Little Paws may use reasonable professional handling methods, modify/discontinue grooming or refuse future appointments where safe completion is not reasonably possible.
• Additional charges may apply where behaviour materially increases grooming time or handling requirements.

5. Matting, De-matting & Shaving Authorisation

• Severe matting can cause pain, restricted movement, skin irritation, sores, bruising and other hidden conditions. Where extensive de-matting would, in the groomer’s reasonable judgement, cause excessive pain, stress or risk, you authorise Little Paws to clip or shave affected areas as reasonably necessary for the pet’s welfare.
• A shave-down may result in a substantially shorter coat than requested. Removing severe matting may reveal pre-existing redness, bruising, sores, parasites or other skin conditions. Because mats can lie extremely close to the skin, removal may carry an increased risk of irritation, abrasions, minor nicks or cuts despite reasonable care.
• Where reasonably practical, Little Paws will inform you before proceeding with significant de-matting or a shave-down. Additional charges may apply for matting, de-matting, shave-downs or additional grooming time.

6. Grooming Risks, Pre-Existing & Undisclosed Conditions

• Grooming uses clippers, scissors, dryers, water, tables and other equipment around live animals that may move unpredictably; minor injuries can occasionally occur despite reasonable care.
• Grooming may reveal or aggravate existing or previously unnoticed medical, skin, ear or coat conditions.
• Little Paws is not responsible for pre-existing conditions or complications arising from inaccurate, incomplete or undisclosed information, except where responsibility cannot legally be excluded.
• Little Paws will inform you of significant incidents, injuries or concerning conditions identified during grooming.

7. Emergency Veterinary Attention

• Little Paws is a grooming business and does not provide veterinary services.
• If Little Paws reasonably believes your pet requires urgent veterinary attention during a grooming appointment, staff will attempt to contact you and/or your emergency contact immediately. If you cannot be reached and delaying care could reasonably compromise the pet’s health or welfare, you authorise Little Paws to arrange transport or referral to an appropriate veterinary clinic for assessment and necessary emergency treatment.
• Veterinary fees and related costs for pre-existing conditions, undisclosed conditions or circumstances not caused by Little Paws remain the owner’s responsibility. Nothing in these terms limits responsibility that cannot legally be excluded under applicable UAE law.

8. Grooming Style & Results

• Little Paws will make reasonable efforts to achieve the requested style, but photos, previous haircuts and reference images are guides only.
• Results depend on breed, coat type/condition, matting, skin, behaviour, health, age and grooming tolerance.
• Pet safety, comfort and welfare take priority over a particular hairstyle or appearance.

9. Fleas, Ticks, Parasites & Contagious Conditions

• If fleas, ticks, parasites or signs of a contagious condition are discovered, Little Paws may stop or modify the service and take reasonable measures to protect the affected pet, other animals, staff and the premises. Additional treatment, cleaning or sanitation charges may apply where relevant. Little Paws may require appropriate veterinary treatment before accepting a future grooming appointment.

10. Prices, Currency, VAT & Payment

• All prices/payments are in AED and include applicable UAE VAT unless stated otherwise; receipts/tax invoices are provided as applicable.
• Quoted/displayed prices may be estimates. Final price may vary by pet size, breed, coat condition, matting, behaviour, services and time required.
• Additional charges may apply for severe matting/de-matting, difficult handling, extra grooming time or added services.
• Payments may be made through available methods; third-party payment processors handle card information under their own security/privacy practices.

11. Bookings & Appointments

• Appointments may be booked through the booking channels made available by Little Paws, including its website, booking platform, phone or other communicated channels. All appointments are subject to availability and confirmation.
• Appointment and completion times are estimates. Grooming duration can vary according to pet size, coat condition, behaviour and services required. Little Paws will make reasonable efforts to inform you of significant delays.

12. Cancellations, Rescheduling & No-Shows

• Unless a different booking policy is clearly displayed at the time of booking, an appointment may be cancelled or rescheduled without charge when at least 24 hours’ notice is provided.
• Cancellations or rescheduling with less than 24 hours’ notice, or failure to attend a confirmed appointment, may incur a fee up to the full booked service price.
• If Little Paws must cancel or reschedule for operational reasons, it will notify you as early as reasonably possible and offer an alternative appointment or, where applicable, refund amounts prepaid for the affected service.

13. Refunds, Service Concerns & Re-Grooms

• Where a refund is due for a prepaid service cancelled in accordance with the applicable policy, a service cancelled by Little Paws, or an amount charged in error, the refund will ordinarily be returned to the original payment method and in AED.
• Processing time for card refunds depends on the payment provider and card issuer and may take 7–14 business days after approval, depending on your card issuer. Card payments are not ordinarily refunded in cash.
• If you are dissatisfied with a completed grooming service, you should contact Little Paws within 48 hours of the appointment and provide reasonable details of the concern. Little Paws will review the matter and may, depending on the circumstances, offer an appropriate corrective re-groom, partial refund or full refund. Any remedy is subject to the nature of the concern, pet welfare and applicable law.

14. Collection & Late Pick-Up

• You should collect your pet promptly after Little Paws informs you that grooming is complete and within the salon’s operating hours. A late collection fee may apply where a pet remains substantially beyond the agreed or notified collection time.
• Little Paws provides grooming services only. Leaving a pet after grooming does not create a boarding or daycare arrangement.

15. Limitation of Liability

• Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under UAE law.
• Subject to applicable law, Little Paws is not responsible for indirect/consequential loss or for loss, injury or complications arising from inaccurate, incomplete or undisclosed owner information.
• To the extent legally permitted, Little Paws’ total liability arising directly from a grooming service will not exceed the amount paid for that service.

16. Photography & Marketing Consent

• By accepting these Terms & Conditions, you give Little Paws permission to photograph and/or video your pet and to use that content on Little Paws’ social media, website and marketing materials. If you do not want your pet photographed, recorded or used for promotional purposes, please inform Little Paws before the grooming appointment or notify us in writing. We will respect your request.

17. Changes to These Terms

• Little Paws may update these Terms & Conditions from time to time. The version made available or accepted at the time of a booking will apply to that booking, unless applicable law requires otherwise. The current version should display its latest update date.

18. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

19. Contact & Communications

Questions, complaints or requests concerning a booking or these Terms & Conditions may be submitted through Little Paws’ published contact channels.